The past thirty years have seen many changes in the workplace. More than ever before, business owners, employees, and board members have high demands placed on them in this new world of work, where a professional’s interpersonal skills, self awareness, ability to manage change and leadership abilities are key to business success. To support our clients in these developmental initiatives, Resolve Encounter Consulting (REC) specialises in the delivery of the following primary services:
| | “An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage.”
~ Jack Welch, CEO, General Electric |
Our Services
CoachingWhy Coaching?
Coaching, implemented at an organisational level, has been proven to deliver dramatic results. Today’s value-based organisations employ coaching programs to build alignment, develop leaders, and ensure sustainable success of corporate training programs.
Competency-based assessments & psychometrics
Resolve Encounter Consulting specializes in assessment practises for selection and placement, training and development, career development, coaching, leadership development and organisational restructuring with a strong track record in large-scale delivery. We are in the unique position of providing a comprehensive assessment as we utilise an assessment centre approach. We conduct a legally defensible process with added fairness as we employ multiple evaluation tools, which are then integrated to provide a holistic view of the individual's competence. In addition to determining levels of competence, we are able to predict future performance and provide a multi faceted view of the person assessed. Our services are highly customised, focusing on the individual’s level of competence within the greater work context, to ensure that our clients get the maximum benefit from our interventions.
These are high impact programmes that integrate all three of the above service lines over a period of time. They comprise a combination of assessment, coaching, personal development as well as formal training. The programmes are tailored for the specific needs of the individuals and the organisation. This service is especially suited for companies that are seeking to take their performance and teamwork to the next level.
* Our Experience
We have extensive experience in both the private and public sectors in coaching, training and leadership development as well as in the successful roll out of large-scale assessment centres. We are well known and respected for our work in government and parastatal arenas. A comprehensive list of clients and relevant experience can be acquired on request.
Some of our clients include:
Investec Bank, CSC, The Coca-Cola Company, Transnet, National Ports Authority, City of Johannesburg, SARS, Group 5, Eskom, SABC, Standard Bank, Total, FNB, Nedbank, Nestle, Stanlib and many others.
*Our Team
Resolve Encounter Consulting has over 60 qualified executive coaches and trainers based in Johannesburg, Cape Town and Durban. With the calibre of coaches, trainers, developers, psychologists and subject matter experts that we employ, Resolve Encounter Consulting is able to offer the very latest in the field of human development. Our highly skilled and trained professionals, bring to our service offering their learning and experience, both national and international, and guarantee the highest level of discretion and expertise available.
Our coaching trainers, coaches and coach supervisors are all either professional psychologists who have been working in the coaching field for years and/or are individuals with Masters degrees, Doctorates or Diplomas from respected institutions in South Africa and abroad. Several of our coaches are also faculty members in various coaching training programs available at institutions around the country. All our coaches are members of COMENSA (Coaches and Mentors of South Africa), which is affiliated to the European Coaching and Mentoring Council. Our training team includes registered and qualified trainers, assessors and a registered moderator. Our training director, Claire Höck, who specialises in Labour Law, is also a lecturer at leading South African business schools. Our asessment team comprises registered senior psychologists and psychometrists, two of whom hold doctorates and have published widely in leading national and international journals and publications. Our executive directors are recognised leaders in their specialist fields. We are proud that one of our non-executive directors (Sunny Stout Rostron) is a senior member of the World Association of Business Coaches (WABC) and sits on the WABC international panel of experts that assess standards and ethics for coaching on three continents. Sunny is also currently the Chairperson of COMENSA (Coaching and Mentoring Association of South Africa). Claire Höck, our director of training, is a well-recognised mediator and arbitrator whose training courses in labour relations are legendary.  | Managing Director BComm, BComm (Hons), MComm, Organisation Psychology (UNISA), DPhil, (University of Johannesburg/Tavistock Institute, UK), Certified Executive Coach – Tavistock Consultancy Services UK. Accredited CCL Feedback Coach, USA. |
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Our Company
Resolve Encounter Consulting Pty (Ltd) is a subsidiary of The Resolve Group is just one part of the broader Resolve Group, with sister companies sharing a common passion for strategic human resources, organisational development, employee relations and professional services in related areas. We are proud that 97% of Resolve Encounter Consulting shares are black owned.
What makes us different?
Our people are what differentiate us from the rest! We believe our experience and expertise places us in a unique position to effectively develop others and add enormous value to organisations. We have intellectual strength that comes from our qualified, trained consultants who have both in depth business experience and a profound understanding of people. Our team members are all highly experienced in their own right and we endeavour to match the appropriate resources to our clients' organisations to ensure the right fit and ultimately the best outcome.
Resolve Encounter Consulting brings with it an innovative flair that differentiates us from similar organisations in the market place. We pride ourselves in remaining up to date with local and international trends in our respective fields so clients are assured of a unique and academically sound process.
We have extensive experience in both the private and public sectors and we are well known and respected for our work in government and parastatal arenas, where transformation and skills transfer are top priorities.
We have a professional commitment to human development, with an entrenched belief in advancing the South African economy and its participants. For this to happen in a sustainable manner, knowledge, skills and awareness need to be transferred effectively to the leaders of today and tomorrow. We believe our experience and expertise place us in a unique position to effectively develop others. Our real intellectual strength comes from our qualified, trained consultants who have both business experience and people understanding. They remain up to date with local and international trends in their field. As a group, we have extensive experience in both the private and the public sectors. In particular, we are well known for our work in government and parastatal arenas where transformation and skills transfer are top priorities. We also have the ability to deliver assignments on Africa.
Part of our success is our ability to develop a deep institutional knowledge of all our clients. We achieve this by collaborating with the organisation, completing a situational analysis of where it may be and understanding where it wants to be in the future. Once we have this information, we are able to customise the content of our services in alignment with the organisational strategy. At all times our focus is on the development of the individual and teams within the context of the business, bearing in mind the relevancy of development and its contribution to future growth.
* Contact Us
Willem de Jager
Managing Director
Tel: +27 11 325 4556
Fax: +27 11 325 4607
Overview 
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