Resolve Group Blueprint for Success

Our blueprint identifies what underpins our differentiators and visually represents the optimum way in which we should function for superior performance. It also enables us to choose Group wide interventions to facilitate our continual improvement. We know a focus on our Blueprint will enable us to manage our 'DNA' as we would our more tangible assets.

Inherent in the blueprints process is the democratic participation by all employees in the introspective search for our formula’s top line (our must-have success drivers), and bottom line (detractors in our context). Once we identified all the factors, behaviours, practices and principles to be maximised or eliminated for sustained performance, applied mathematics was used to convert the whole into an algebraic formula used to calculate Resolve’s health index.

This formula is brought alive through an art gallery designed by our employees and displayed at the entrance to our main boardroom. Walking through our art gallery helps shape us from the inside out, as it dramatically:

• ensures consistency and clarity of purpose;
• motivates right behaviour;
• enlightens and empowers;
• simplifies management; and
• clarifies the business’ set of reference points for all major decisions.

Each element of the formula has its own defined icon that is measured twice a year, together with the health index. This provides a full set of reports, by any demographic, to indicate the immediate health status of the business, track trends and build a sustainable foundation for improvement. It enables us to identify deviations for early correction, encourage best-model behaviour and uncover new ways of performing.